Susan Murray - Privacy Policy

Our contact details

Name: Susan Murray

Address: Unit 105736, PO Box 26965, Glasgow, G1 9BW

Phone Number: 07954996155

Email: susan@officialsusanmurray.com

Web: www.officialsusanmurray.com

Susan Murray is committed to safeguarding your privacy.

For the purposes of this policy, “us”, “we” and “I” refer to Susan Murray and/or any other individuals in her team. Susan Murray is the only member of her team who has access to confidential 1-1 client data.

The type of Personal Data we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Health history and other pertinent information relating to your general health and wellbeing*
  • Session details and related notes*

*Private 1-1 Clients only

We use your Personal Data in order to:

  • provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; carrying out therapeutic coaching and offering support and advice when required (Private 1-1 Clients only); and notifying you of changes to any services.
  • enhance your customer experience;
  • fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you;
  • to provide you a service or to send/offer you a product or service;
  • to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

  • to send you offers we think you might be interested in;
  • to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
  • to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history and behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers;
  • for other purposes we have asked your consent for;
  • (Private 1-1 Clients only) In order to give professional therapeutic coaching and advice, I need to gather and retain information about your health and wellbeing. This is provided to me directly by you via information and health questionnaire forms you have submitted securely online. The lawful basis for which I hold and use this information is Legitimate Interest, in order to provide you with the best possible service relating to your health.  Because I hold what is classed as special category information, i.e., health related, the Additional Condition under which I hold and use this information is for me effectively to fulfil my role as a healthcare practitioner.

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

How we store your personal information

  • We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.
  • Private client records are kept in the original format in a secure filing system, to which only I have access, or in electronic format, together with emails, where applicable, which are kept securely on a password protected personal computer, or password protected device such as a mobile phone or tablet to which only I have access. I will keep this information for a period of a minimum of seven years after your last session, as required by my insurers, after which I will destroy your records securely unless there is a legitimate need to keep them longer. I am committed to ensuring the confidentiality, safety, and security of your personal information and have put appropriate technical and physical safeguards in place to do so.
  • Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
  • If you have an account with us, note that you have to keep your username and password secret.

We will not share your information with any other organisations or individuals.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting susan@officialsusanmurray.com.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

Important Information for Private 1-1 Clients

If during our sessions, if I have cause to become seriously concerned for your health and wellbeing to the extent that I believe you may be at risk of harming yourself or others I have a duty of care to take the following action:

Alert you of my concerns.

I may need to inform a suitable healthcare provider or person in authority.

Please feel free to discuss this with me.

susan@officialsusanmurray.com

Unit 105736, PO Box 26965, Glasgow, G1 9BW

Use of Cookies on this Website

This website only uses necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don't collect any personal information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [insert email address, phone number and or postal address] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can contact us at susan@officialsusanmurray.com and we will gladly assist you.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made 9th September 2022.